Urgent bank call
End the call. Open the official banking app or use the number printed on your card.
Resources
Practical guidance before—and after—a scam.
Use these habits with or without PauseSure. The safest verification route is usually one you find independently, away from the incoming message or caller.
If money just movedContact the bank or payment provider immediately.
Use an official number or app. Ask about stopping or recalling the transaction, then secure affected accounts and preserve evidence.
Common situations
Start with the safest next action.
Unexpected payment request
Do not use the supplied account or link. Confirm the request through a known contact method.
Account security alert
Navigate to the service yourself. Do not share one-time codes or approve an unexpected login.
Family emergency message
Pause before sending money. Call the person—or another relative—on a number you already know.
Government impersonator
Government agencies do not demand immediate payment by gift card, crypto, wire, or payment app.
Investment opportunity
Step away from private groups and pressure. Check registration and independently research the firm.
Official reporting
Use primary sources, not search ads.
These links go directly to U.S. government reporting resources. If you are elsewhere, use your national cybercrime, consumer protection, or police reporting channel.
Recovery order
Move quickly without losing the evidence.
- 01Contact the bank, card issuer, platform, or payment provider.
- 02Secure email and financial accounts; change reused passwords.
- 03Save messages, receipts, phone numbers, usernames, and transaction details.
- 04Report through official channels and keep case numbers.